Interesting link
http://management.silicon.com/careers/0,39024671,39170243,00.htm?r=1
"We've all got email and we've all got access to the internet and so we probably tend to think we're completely up to date. But what we've tended to do in many businesses is we've automated a paper process rather than necessarily look at the capability of the technology that you have and ask if there are even more efficient ways to use it,"
This has been the approach from the first introductions of IT - look at an existing process and computerise itor automate it.
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